Community Guidelines

To make sure that the spirit of our community is collaborative, helpful and inspiring we ask everyone to adhere to some guidelines that protect our members from harm. Your participation here is subject to these guidelines.

Practice kindness, remember we are all human

People come to our community to get help with things that impact their professional lives, which can mean a lot to them emotionally. We ask that you always consider the human-being behind the screen, and that how you interact with them could make or break their day. Be kind, show gratitude, avoid judgements or preconceptions, go out of your way to make people feel welcome and respected.

Be intentional about inclusion

The Brandwatch community is an assembly of many types of people who all have a right to feel welcome, safe and comfortable. When making contributions to the community, consider whether the language you’re using might make anyone uncomfortable, unsafe or unwelcome and alter it if so. Any contributions that deliberately attack or exclude specific groups of people will be removed. 

Search first

Our community comes equipped with a powerful search engine that can find answers to existing questions far faster than our community can respond to new ones. Please be sure to run a quick search to see if your problem has already been solved.


Our community comes to life when people get involved. No matter how big or small your question, insight or comment might be, take the leap and post it! As a community, we agree to treat every contribution with warmth and respect.

Keep it safe

Most people use our community as part of their employment, so if you share something that isn’t safe for work or breaks the law, it will be removed. 

Spamming is not OK

Some conversations may warrant or invite an opportunity to recommend a product or service. However, unsolicited promotions, sales or commercial activity isn’t welcome here and will be removed by the Community Team.

Take care

Most people are happy to help out in the Brandwatch Community, but remember that their advice is theirs only and that you are responsible for deciding whether or not to follow it. All information provided in the Brandwatch Community is provided "as is" without warranty of any kind, either expressed or implied. Brandwatch does not warrant or guarantee the accuracy, reliability, completeness, usefulness, non-infringement on intellectual property rights, or quality of any material in the community, regardless of the source of the material.


Linking to, and crediting, other people’s work is welcome. Posting or copying content that you haven’t created or don’t have permission to publish is not allowed.

Respect privacy

Please do not publish personal information in the community. This includes information belonging to you, your staff, Brandwatch’s staff and members of the public. 

We're big fans of real stories from your professional role, but please be conscious when sharing your organization's data and make sure you have permission to post it in the Brandwatch Community.


Thank you...

...for doing your part to make the Brandwatch Community a great place to visit and interact with. If you have any questions about our guidelines or would like to suggest changes / additions, please reach out to the Community Team at


A cookie is a small piece of information that is stored on your computer as a file. Cookies enable us to recognize your computer on a subsequent visit. Cookies do not store personal information. We need your permission to use cookies.

How we use cookies

Information we obtain from cookies are used to analyze our community. We use this data to adjust the community to your personal preferences. Finally, when sending information about our products and services, we can take your previous interest for certain pages into account.

Cookie setting

You choose which cookies you want to allow. If you have an account you can adjust your choice in your profile settings. If you do not have an account, you can change your cookie settings by deleting them via the internet options of your browser and visiting the community again. You will then be asked to choose your settings again. There are 3 settings: Basic, Normal and Complete.

  • Basic: Functional
  • Normal: Functional + analytics
  • Complete: Functional + analytics + social media + embedded videos

Refuse cookies

Don't you want to use cookies at all? Visit the help pages of your browser to turn off or reject cookies. Be aware, it is possible that not everything works or is displayed correctly when refusing cookies.

Tracking / Analytics

We collect browsing data from you to continuously improve your experience. We will not spam you nor sell it to other parties.