Every Friday we publish data on consumer trends, the events of the day, and everything in-between. That’s the Brandwatch Bulletin. You can find out more and sign up here.

This is the latest bulletin which discusses the power of sharing customer experiences in the retail industry.

We’ve long gotten used to seeing people use social media as a platform to discuss their experiences with brands with their network. So this week, we explore the question: How do we feel about our experiences with retail brands?

Here’s the query...

((""customer service"" OR ""customer care"" OR ""customer support"" OR ((""self-service"" OR ""self service"" OR checkout) NEAR/10 (""store"" OR ""instore"" OR ""in store"" OR shopping OR buying OR ""on the website"" OR retail OR ecomm OR ecommerce OR ""e-commerce"")) OR ((""live chat"" OR chatbot OR ""chat bot"" OR AI OR bot) NEAR/10 (""customer service"" OR ""customer care"" OR ""customer support"")) OR (""virtual try on"" OR ((""try on"" OR ""tried on"" OR ""trying on"") NEAR/3 (virtual* OR online))) OR (((""in-app"" OR ""in app"" OR ""store app"") NEAR/15 (retail* OR ecomm OR ecommerce OR ""e-commerce"" OR shopp*))))) 

Now a question for our Community and some of our friends in the retail industry… @Holly Anderson @Martyna Kedzierska @Nathan Gelman @Lauren Wain @George Milleret @Stuart Diamond 

Do you have any insight to share when it comes to measuring customer experiences you can share with our Community?