We’re experiencing an issue with ad publishing visibility in the Brandwatch platform and would appreciate your guidance.
We noticed that posts published directly on Meta 2 users are not appearing in Brandwatch, neither in Publish nor Measure.
However, posts published by another user, who has the same permissions and follows the same publishing process, are displayed correctly in Brandwatch.
All three users publish ads directly on Meta in the same way. The only difference we observe is that 3rd user’s posts appear correctly in Brandwatch as promoted posts and/or dark posts, while the others do not appear at all. The channel is connected OPTIMIZED.
(We also DON’T have this issue in another team.)
Thank you in advance for your support.
