Product Discussion

We’re experiencing an issue with ad publishing visibility in the Brandwatch platform and would appreciate your guidance.We noticed that posts published directly on Meta 2 users are not appearing in Brandwatch, neither in Publish nor Measure.However, posts published by another user, who has the same permissions and follows the same publishing process, are displayed correctly in Brandwatch.All three users publish ads directly on Meta in the same way. The only difference we observe is that 3rd user’s posts appear correctly in Brandwatch as promoted posts and/or dark posts, while the others do not appear at all. The channel is connected OPTIMIZED.(We also DON’T have this issue in another team.)  Thank you in advance for your support.

It’s been a massive week for platform updates. Here’s what you need to know to stay ahead: 💰 The Rise of “Pay-to-Play” & Ad-Free TiersTikTok is testing the waters in the UK with a £3.99/mo ad-free subscription. We’re seeing more platforms pivot towards diversified revenue. LinkedIn is doubling down on SMBs with new premium tools for lead gen and competitive analytics (tracking up to 9 rivals!).🔧 Platform Function vs UX ExperimentsReddit is making a bold (and controversial) move by locking out mobile web users to force app downloads.  Instagram is testing per-slide captions for carousels. This is a game-changer for storytelling and SEO within a single post.🤖 AI & IntegrationGrok is officially hitting the road with Apple Car Play integration. Google is making video data the default for auto-linked YouTube ads.🌟 Entertainment & TravelMeta is heading to Cannes as a sponsor, leaning heavily into the Gen Z creator economy. TikTok is becoming a travel agency? You can now book

Social Media Updates: What’s moving the needle this weekThe only constant in social is change, and this week’s updates are the proof. Here is the breakdown of what you need to know to stay ahead:LinkedIn: LinkedIn has finally patched the bug causing PDF carousels to look degraded after upload. Your carousels will now looks just as good as they did in your preview. Facebook: Creators are reporting “absolutely outrageous” engagement levels on the platform. Some brands are seeing viral spikes into the millions of monthly views. It might be time to take another look at your FB distribution strategy! Pinterest: The platform just hit 631M users, adding 12M recently. This is the most significant growth happening outside the U.S. and EU markets. Threads: Threads is finally rolling out DMs on the web, making community management easier for desktop-heavy workflows. Meta: Meta is building a dedicated AI assistant designed to autonomously handle tasks for its 3B+ users. Tap-to-buy: Instagram is pl

I have all the process on databricks side, but in brandwatch I dont  understand the  part of token, my administrator pass me the  api key  and I add this api key like token in the code, but appear me error :  Error in Channel 17158140: 401 - Unauthorized, then  please  tell me what is the process with the token and the  channel id and project_id step by step 

This week has been a whirlwind for social media updates. Here’s a breakdown of what you need to know to stay ahead:Patreon’s massive evolution: Moving from a simple membership tool and to a full discovery platform. It’s introducing short-form posts, a redesigned home feed, and creator collabs to help 300K creators grow without relying on traditional algorithmic attention. Adobe’s Agentic Firefly AI: An AI Assistant is coming to Creative Cloud, capable of using over 60 tools across Photoshop, Lightroom, Premiere, and Firefly to streamline creative workflows. Pinterest: They have launched their first CTV ad product, allowing brands to target audiences-off platform for the first time. TikTok: Creator are getting more control over video discovery through new keyword tools. LinkedIn: You can now filter replies by verified users, helping to cut through noise in comment sections. X: A stand-alone XChat app has officially launched on iOS. Omnicom’s influencer innovation: Their new tool uses Ag

Is it me, or is the social media landscape moving at 2x speed? 😮‍💨Here’s everything you might have missed this week:LinkedIn: Premium subscribers can now test competing AI models via the new Crosscheck feature. (Anyone tried this yet?) Threads: You can now create sharable views count cards. (Great visual for sharing on reports) Instagram: Big “Edits” upgrades are here; smarter memory tools and better captioning. Pinterest: New study showed they are crushing CPG ad performance benchmarks. High-intent shopping is having a moment. WhatsApp: Meta is testing “WhatsApp Plus” for those who want themes and custom ringtones. Google: A heads-up for paid social teams; election ads are officially exempt from YouTube/Discover placement rules. Mastodon: Their main server was hit by a DDoS attack, expect some instability if you’re active there.Which of these is actually going to change your workflow on Monday? 👀 [source: Matt Navarra]

Happy Friday! Here’s a roundup of everything that happened in the social media world this week. Which update surprise you the most?[source: Matt Navarra]WhatsApp Web: Customization is coming to desktop with 49 new chat themes in development. UK Government: Tackling misinformation with plans for a new centralized YouTube channel. X (Twitter): Cracking down on clickbait by reducing creator payments for those accounts. X (Twitter): Today is the day! The standalone XChat app officially launches on iOS. Meta AI: Heads up! Instagram is now notifying friends if you’re utilizing Meta AI features. Adobe: Creative workflows are getting an AI boost with the launch of the Firefly AI assistant. ByteDance: The Seedance 2.0 AI video model has gone global (excluding the U.S.) 

How are marketers adapting to stand out in 2026?We surveyed 1,000+ marketers to find out...In the report we highlight 3 key insights, though I found this one in particular, quite surprising!Only 1 in 4 marketers say they know their audience "very well". Predicting behavior, interpreting cultural shifts, and uncovering the why behind audience decisions remain the hardest problems to solve. As we mentioned above, marketers need to understand not just what people are doing, but why they do it. Only 25% of marketers say they understand their audiences “very well” – proving that the majority are still grappling with fragmented signals and gaps in their insights. On this topic, you will also find this webinar by ​@Nicole Gafarzada rather useful!Download the full Marketer of the Year report by clicking the image below and dive into:How the marketer role is evolving The defining challenge for marketers in 2026  How marketers are approaching AI in 2026 How to create your 2026 marketing toolkit

This Week in Social (April 6-10) 💫 Here are my curated top 9 updates you need to know this week:  Public posting is plummeting: A new Ofcom report showed only 49% of UK adults now post publicly, a steep drop from 61% in 2024. AI & content innovation:  HarperCollings x Toonstar - Books are going viral. This new partnership turns traditional titles into AI-generated YouTube Shorts. Perplexity under fire - A new lawsuit accused the AI engine of sharing user’s conversations with Meta and Google.  Meta pauses Mercor - After a hack hit the AI data supplier, Meta has suspended all Mercor contracts. Platforms power-ups:  Instagram edit feature - The feature we’ve all been waiting for! You can finally edit comments up to 15 minutes after posting (though an “edited” tag will appear). Trial Reels - You can now schedule trial Reels on Instagram to test content performance before it hits your main grid. TikTok engagement - TikTok is leaning into FOMO by changing the empty comment icon to

Hi,We noticed that often the chronology of replies on posts/mentions is off, which makes it quiet complicated for our ragents to keep the overview. Especially just now when we posted some senstive announcements (that generates lots of questions, discussions amongst customers,….) but alos in general. So from one side ou agents are getting lost and on the other side, customers don’t see the reply they should get on the question/common they have. What’s more is that natively it looks very unprofessional. I understood this has to do with certain API restrictions/dedicated META settings/parameters. So We wonder what is the current process of solve this issue?Tnks! 

Hello! Happy Friday, everyone! Here are your weekly social media updates before you log off for the weekend. Enjoy!   

Here are your weekly social media updates! Which one is your favorite? Let me know below! 👇  

How do I connect an additional instagram account to brandwatch?

New week, new updates! We’ve distilled the latest social media news into your weekly dose of “social tea.” ☕️✨Which update are you most excited about? (Or most annoyed by? We don’t judge.) 👀  

I haven't used the audience feature in quite some time, and I’ve just checked back it it looks completely different. I used to be able to see from a quick glance the demographics of our audience, like which country followers are based, gender splits and things of that nature. Is it still possible to easily access this data?

Your weekly social media updates are here! 📱(March 9-13)Which update is changing your strategy? Let’s chat in the comments! 👇 

Your weekly social media briefing is live! Which of these changes will impact your strategy the most?[February 23-27] 

Staying ahead of the curve is a full-time job. We’ve distilled the week's most significant social media news and "tea" into one concise video. Consider your weekly catch-up officially served! What’s your prediction for how creators will have to pivot by next month?  

Hey team! I’m Emily, author of the Brandwatch Bulletin 👋 We’ve done a deep dive into the last decade of Super Bowls to discover the biggest moments – and what brands can learn from it. The takeaway? The brands that cut through are the ones that give audiences something to anticipate and debate. And when brands tap into this culture, rivalry, or relevance, they extend the conversation way beyond the campaign.I’d love to know what your favorite Super Bowl campaigns are, let me know below! 👇 You can also read the Bulletin here.

I’ve rounded up the biggest updates from Feb 9–12 so you don't have to. Watch for the top takeaways! Which of these updates do you think will have the biggest impact on your strategy this month?  

The game’s over. Here’s what the conversation revealed.Millions of online mentions poured in around the Big Game – and some brands, players and celebrities clearly stood out more than others. We’ve pulled together the full picture using live social data to show: The biggest moments according to social data  Which teams and players dominated attention  The brands that cut through the noiseIt's a clear view of where attention actually landed during the Big Game.Did you get your brand involved in the conversation? What did you make of the ads?  

Hello, hello! Your weekly dose of social media updates is here! ☕️ (Feb 2–6) 

Social Media Professionals, it’s time for this week’s social media updates! We’re highlighting the latest trends, updates, and insights to help you stay informed and ahead in the industry.What developments have stood out to you this week? 👀💬  

Happy Friday, everyone! You know what time it is — social media updates are here! 👀Which update caught your attention this week?