Product Discussion

In Brandwatch Measure, when I break down posts by a parent label group, the child labels are not being detected in the group view.The child labels themselves appear correctly when viewed individually, but they do not appear in the parent label group.Example:Child label: “I wish to be” Parent label group: “Mission”The posts are tagged with the child label and the label shows up in label views, but when I filter or break down by the “Mission” parent label group, the child label is missing from the results.Essentially I want to see an overarching view of my parent labels, but my child labels are no’t pulling properly into the groups. I’m trying to report an issue, I’ve spoken to your ai bot and your team with the help chat but it still seems to be broken. 

Hi there,as a Global Media and Performance Specialist I’ve to analyze an ongoing 3-year long collaboration with some Influencers in my company. I see that Influence only allow to analyze 1 year back, do you know if there is a way to analyze also 2024 and 2023?

We’re experiencing an issue with ad publishing visibility in the Brandwatch platform and would appreciate your guidance.We noticed that posts published directly on Meta 2 users are not appearing in Brandwatch, neither in Publish nor Measure.However, posts published by another user, who has the same permissions and follows the same publishing process, are displayed correctly in Brandwatch.All three users publish ads directly on Meta in the same way. The only difference we observe is that 3rd user’s posts appear correctly in Brandwatch as promoted posts and/or dark posts, while the others do not appear at all. The channel is connected OPTIMIZED.(We also DON’T have this issue in another team.)  Thank you in advance for your support.

I have all the process on databricks side, but in brandwatch I dont  understand the  part of token, my administrator pass me the  api key  and I add this api key like token in the code, but appear me error :  Error in Channel 17158140: 401 - Unauthorized, then  please  tell me what is the process with the token and the  channel id and project_id step by step 

Hi,We noticed that often the chronology of replies on posts/mentions is off, which makes it quiet complicated for our ragents to keep the overview. Especially just now when we posted some senstive announcements (that generates lots of questions, discussions amongst customers,….) but alos in general. So from one side ou agents are getting lost and on the other side, customers don’t see the reply they should get on the question/common they have. What’s more is that natively it looks very unprofessional. I understood this has to do with certain API restrictions/dedicated META settings/parameters. So We wonder what is the current process of solve this issue?Tnks! 

How do I connect an additional instagram account to brandwatch?

I haven't used the audience feature in quite some time, and I’ve just checked back it it looks completely different. I used to be able to see from a quick glance the demographics of our audience, like which country followers are based, gender splits and things of that nature. Is it still possible to easily access this data?

I want to retrospectively have an influencer add their content to our campaign. Does anyone know how to just get the campaign code?I can get the invite link, but I can’t see what in the link!In my experience, the easier you make it for an influencer then the more likely you’ll get the outcome you want! I’d love to just send a code and a video showing them how to do this!

Hello, a client, whith  realy great concerns about informatics security, ask us if is posible to have, en SMM, two different roles of administrator: one for assign users and roles, and the other for all the rest of functions. I don't say is rational...but is a client. Regards

Hello, anybody knows when Twitter and the others channels will be included in the new Benchmark functionality in Social Media Managment?.  Now are only Facebook & Instagram. And the others features of Unmetrics?. Clients are asking me. Tanks you!